FAQ

You can alter the delivery time slot via our online platform using your track & trace number and postcode. This can be done up to 11 pm on the day before the delivery. Please note that it is not always possible to change the time slot; it depends on the agreements made with your supplier. You can check the specific delivery conditions with your supplier. Exceptions must always be approved by your supplier.

Using your track & trace number sent to you by email and your postcode, you can change your delivery appointment on this page. This can be done up to 11 pm on the day before the delivery. Please note that it is not always possible to change your address; it depends on the agreements made with your supplier. You can check the specific delivery conditions with your supplier.

Unfortunately this is not possible; in most cases you will receive a text message 30-60 minutes before delivery giving the delivery driver’s expected time of arrival. What is more, you can track the delivery person on the day of the delivery in real time in MyDynahealth.

Depending on the agreements made with your supplier, you can schedule a delivery appointment quickly and easily at MyDynahealth. You will receive a link to our online platform once your order is known to us. You can schedule a delivery appointment online using your track & trace number and your postcode. If you have not received an email with a track & trace number, please contact your supplier.

If this has been agreed with our client, you can change your delivery appointment using your track & trace number sent to you by email and your postcode. This can be done up to 11 pm on the day before the delivery. On the day of delivery, we regret you can no longer change your delivery appointment.

In exceptional cases, we may not be able to connect to our driver’s tablet, which means that the data is not actively updated. We aim to carry out the delivery within the agreed time slot. On behalf of the Dynahealth team, we apologise for any inconvenience.

No, that is not necessary. On the day of delivery you will receive an e-mail early in the morning with an indicative time slot of 2 or 3 hours. You can also track the delivery person on the day of the delivery in real time via MyDynahealth. In most cases you will receive a text message 30-60 minutes before delivery giving the delivery driver’s expected time of arrival.

This may be due to the security settings on your PC or the browser you are using.

If the delivery driver has not written down a track & trace number or order number, please contact our customer service. You can also find the track & trace number in the appointment confirmation sent to you via email. You can use this information to schedule a new delivery appointment quickly and easily. If this is not possible, please contact your supplier.

Unfortunately your order was found to be damaged, so we can not deliver your order.

We are currently investigating to see how the damage to your order could have occurred. To receive your order as soon as possible, we advise you to contact your supplier. On behalf of the Dynahealth team, we offer our apologies for any inconvenience.