FAQ
You can find the quickest answer to your questions below.
FAQ
Frequently Asked Questions
You can find the quickest answer to your questions below.
We are unable to deliver your order because it has been cancelled. We advise you to contact your supplier.
Unfortunately your order was found to be damaged, so we can not deliver your order.
We are currently investigating to see how the damage to your order could have occurred. To receive your order as soon as possible, we advise you to contact your supplier. On behalf of the Dynahealth team, we offer our apologies for any inconvenience.
This means that we haven’t received your order from the supplier. If your order has the status ‘missing’, we would ask that you monitor the current status of your order. Once the problem has been resolved, you can schedule a new appointment via this page. On behalf of the Dynahealth team, we apologise for any inconvenience.
A sorting error means that your order was not present at the correct Dynahealth sorting center at the time when the delivery driver was supposed to leave. We will do our utmost to get your order to the correct sorting center as quickly as possible. On behalf of the Dynahealth team, we apologise for any inconvenience.
We will do our utmost to get your order to the correct sorting centre as quickly as possible. If your order has the status ‘sorting error’, please monitor the current status of your order at MyDynahealth. Once we have resolved the sorting error and if your email address is on our system, you will receive an email from us with information about your new delivery appointment. On behalf of the Dynahealth team, we apologise for any inconvenience.