FAQ

It depends on the delivery conditions that apply to the order in question. Please contact your supplier to find out.

Unfortunately your order was found to be damaged, so we can not deliver your order.
We are currently investigating to see how the damage to your order could have occurred. To receive your order as soon as possible, we advise you to contact your supplier. On behalf of the Dynahealth team, we offer our apologies for any inconvenience.

This is not always allowed.  You can check whether delivery to your neighbours is allowed using your track & trace number and postcode. If it is not allowed, we cannot deliver your order to your neighbours.

If this has been agreed with the client, it is possible to put your parcel through your letterbox or leave it outside your door. If a signature is required for receipt of your order, this is not possible. If delivery to your neighbours is allowed, we will try to deliver your order to a neighbour. If delivery to neighbours is not allowed, you can schedule a new delivery appointment.

If the delivery driver has not written down a track & trace number or order number, please contact our customer service. You can also find the track & trace number in the appointment confirmation sent to you via email. You can use this information to schedule a new delivery appointment quickly and easily. If this is not possible, please contact your supplier.