FAQ
You can find the quickest answer to your questions below.
FAQ
Frequently Asked Questions
You can find the quickest answer to your questions below.
You can alter the delivery time slot via our online platform using your track & trace number and postcode. This can be done up to 11 pm on the day before the delivery. Please note that it is not always possible to change the time slot; it depends on the agreements made with your supplier. You can check the specific delivery conditions with your supplier. Exceptions must always be approved by your supplier.
Depending on the agreements made with your supplier, you can schedule a delivery appointment quickly and easily at MyDynahealth. You will receive a link to our online platform once your order is known to us. You can schedule a delivery appointment online using your track & trace number and your postcode. If you have not received an email with a track & trace number, please contact your supplier.
In exceptional cases, we may not be able to connect to our driver’s tablet, which means that the data is not actively updated. We aim to carry out the delivery within the agreed time slot. On behalf of the Dynahealth team, we apologise for any inconvenience.
Unfortunately your order was found to be damaged, so we can not deliver your order.
We are currently investigating to see how the damage to your order could have occurred. To receive your order as soon as possible, we advise you to contact your supplier. On behalf of the Dynahealth team, we offer our apologies for any inconvenience.