FAQ

You can alter the delivery time slot via our online platform using your track & trace number and postcode. This can be done up to 11 pm on the day before the delivery. Please note that it is not always possible to change the time slot; it depends on the agreements made with your supplier. You can check the specific delivery conditions with your supplier. Exceptions must always be approved by your supplier.

If you wish to cancel your order, please contact your supplier.

Using your track & trace number sent to you by email and your postcode, you can change your delivery appointment on this page. This can be done up to 11 pm on the day before the delivery. Please note that it is not always possible to change your address; it depends on the agreements made with your supplier. You can check the specific delivery conditions with your supplier.

Unfortunately this is not possible; in most cases you will receive a text message 30-60 minutes before delivery giving the delivery driver’s expected time of arrival. What is more, you can track the delivery person on the day of the delivery in real time in MyDynahealth.

Depending on the agreements made with your supplier, you can schedule a delivery appointment quickly and easily at MyDynahealth. You will receive a link to our online platform once your order is known to us. You can schedule a delivery appointment online using your track & trace number and your postcode. If you have not received an email with a track & trace number, please contact your supplier.

It depends on the delivery conditions that apply to the order in question. Please contact your supplier to find out.

If this has been agreed with our client, you can change your delivery appointment using your track & trace number sent to you by email and your postcode. This can be done up to 11 pm on the day before the delivery. On the day of delivery, we regret you can no longer change your delivery appointment.

In exceptional cases, we may not be able to connect to our driver’s tablet, which means that the data is not actively updated. We aim to carry out the delivery within the agreed time slot. On behalf of the Dynahealth team, we apologise for any inconvenience.

No, that is not necessary. On the day of delivery you will receive an e-mail early in the morning with an indicative time slot of 2 or 3 hours. You can also track the delivery person on the day of the delivery in real time via MyDynahealth. In most cases you will receive a text message 30-60 minutes before delivery giving the delivery driver’s expected time of arrival.

Unfortunately your order was found to be damaged, so we can not deliver your order.
We are currently investigating to see how the damage to your order could have occurred. To receive your order as soon as possible, we advise you to contact your supplier. On behalf of the Dynahealth team, we offer our apologies for any inconvenience.

This may be due to the security settings on your PC or the browser you are using.

This is not always allowed.  You can check whether delivery to your neighbours is allowed using your track & trace number and postcode. If it is not allowed, we cannot deliver your order to your neighbours.

If this has been agreed with the client, it is possible to put your parcel through your letterbox or leave it outside your door. If a signature is required for receipt of your order, this is not possible. If delivery to your neighbours is allowed, we will try to deliver your order to a neighbour. If delivery to neighbours is not allowed, you can schedule a new delivery appointment.

If the delivery driver has not written down a track & trace number or order number, please contact our customer service. You can also find the track & trace number in the appointment confirmation sent to you via email. You can use this information to schedule a new delivery appointment quickly and easily. If this is not possible, please contact your supplier.

We are unable to deliver your order because it has been cancelled. We advise you to contact your supplier.

Unfortunately your order was found to be damaged, so we can not deliver your order.

We are currently investigating to see how the damage to your order could have occurred. To receive your order as soon as possible, we advise you to contact your supplier. On behalf of the Dynahealth team, we offer our apologies for any inconvenience.

This means that we haven’t received your order from the supplier. If your order has the status ‘missing’, we would ask that you monitor the current status of your order. Once the problem has been resolved, you can schedule a new appointment via this page. On behalf of the Dynahealth team, we apologise for any inconvenience.

A sorting error means that your order was not present at the correct Dynahealth sorting center at the time when the delivery driver was supposed to leave. We will do our utmost to get your order to the correct sorting center as quickly as possible. On behalf of the Dynahealth team, we apologise for any inconvenience.

We will do our utmost to get your order to the correct sorting centre as quickly as possible. If your order has the status ‘sorting error’, please monitor the current status of your order at MyDynahealth. Once we have resolved the sorting error and if your email address is on our system, you will receive an email from us with information about your new delivery appointment. On behalf of the Dynahealth team, we apologise for any inconvenience.